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Remote Assistance

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How it Works

Caterham Computing Remote Assistance allows control of your computer to be shared across the internet in order to diagnose and resolve issues efficiently.

We use HopToDesk, a secure and lightweight application used for remote support sessions.

Once HopToDesk is running, control of the computer will be shared – you retain full control throughout the session and may end it at any time by closing the HopToDesk window.

All remote assistance sessions are secured, ensuring that any information shared during the session is kept private.

Web-based Remote Support

  • Secure & Private Online Help
  • Shared control – you remain in control of your device
  • Simple to set up and start a session

Starting Your Remote Assistance Session

To begin, follow the instructions below based on your operating system. HopToDesk can be downloaded directly from the official HopToDesk website or further guidance can be found on their help page.

Download and Installation Instructions

Windows

  1. Visit the HopToDesk download page.
  2. Download the Windows version of the software.
  3. Once downloaded, run the installer and follow the prompts to install HopToDesk.
  4. After installation, open HopToDesk, and the unique ID and password will be displayed.
  5. Share the ID and password to begin the remote support session.

For more detailed instructions, refer to the Windows section of HopToDesk’s help page.

macOS

  1. Go to the HopToDesk download page.
  2. Download the macOS version of the software.
  3. Open the downloaded file and move the HopToDesk application to the Applications folder.
  4. If security warnings appear, allow HopToDesk to run by navigating to System Preferences > Security & Privacy and selecting Open Anyway.
  5. Once running, share the ID and password to initiate the session.

Additional details can be found on the macOS section of HopToDesk’s help page.

Linux

  1. Visit the HopToDesk download page.
  2. Download the correct Linux version (AppImage, DEB, or RPM package, depending on your distribution).
  3. For AppImage: Run chmod +x HopToDesk.AppImage in the terminal and then execute the file.
  4. For DEB/RPM: Install the package via the terminal using sudo dpkg -i hopToDesk.deb or sudo rpm -i hopToDesk.rpm.
  5. Launch HopToDesk and provide the ID and password to begin the session.

Further details are available on the Linux section of HopToDesk’s help page.

Android & iOS

  1. Open the Google Play Store (Android) or App Store (iOS).
  2. Search for HopToDesk and download the app.
  3. Once installed, open the app and note the ID and password displayed.
  4. Provide these to start the remote support session.

For additional guidance, check the mobile section on HopToDesk’s help page.

Pricing

Remote Assistance sessions are charged at £15 per quarter hour (or part thereof), with a minimum chargeable time of 30 minutes.

If not already a customer of Caterham Computing, contact details will be required for invoicing.

Upon completion of the remote assistance session, an invoice will be provided.

Contact

To arrange a remote assistance session, please call 01883 341995.